We're so sorry you aren't happy with your recent Dawn, Refreshing Rain purchase, Annucia, and we hope you're feeling better. Clean dishes and happy consumers are at the heart of all we do, so we're glad you let us know, and you can be assured we'll share your comments with our Safety Team. While all our ingredients and products are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities to scents. If you haven't already, we recommend you discontinue use of the product. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver the best possible experience to our customers. Because we want your comments to get the attention they deserve, please call us at (800) 725-3296 from 9 AM to 6 PM EST, Monday through Friday.

We are sorry to hear you are not enjoying the Rain Scent. We did have a formula upgrade in February 2022 but would not expect this to be a result of it. Our products go through many quality checks to ensure they get to you with the best results, so we are sorry this wasn't the case with your recent purchase. So we can learn more about your experience, please call us at (800) 725-3296 when you have a moment.

We're sorry you aren't happy with the recent change in Original Scent. We know this transition and its potential impact on your experience with our product. We acknowledge that this is the first scent change for Dawn Original in over ten years, and we apologize for any inconvenience or dissatisfaction this may have caused. Please rest assured that we value your feedback greatly and have already relayed it to our Research and Development team. Your input is vital in helping us improve our products and ensure we deliver the best possible experience to our customers. We hope you'll try our Dawn E-Z Squeeze Free & Clear Fragrance-Free, which has all of Dawn's cleaning power and no added scent. We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and give us a call at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.

It's appreciated that Dawn has been your go-to dish soap for may years, Smithers. We're sorry you dislike how strong the fragrance is, and we're letting our team know how you feel. Extensive research and consumer testing goes into our products to create appealing features, and feed back like yours is very important to us. Others Dawn versions you may like to try instead include our Dawn with Lemon Essence scent and our Dawn Free & Clear Fragrance-Free dish soap. Your loyalty is very important to us, and we’d like to get some additional details of your experience to further help. Please give our Dawn Team a call at 1-800-725-3296 from 9AM -- 6PM EST Monday–Friday.

We're sorry to hear that this has been your experience, Leigh Ann, and we hope that you're feeling better. We can assure you that Dawn has been thoroughly evaluated to be safe when used as directed. We also put a lot of thought into creating features that we think you'll like, though we do understand that preferences can vary from person to person. We'll be passing this along to the rest of our team, and we do recommend that you discontinue use of this product. So that we can learn more about your experience and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 725-3296 when you have a moment.

We're so sad to learn this, as it's not what we expect. Our Dawn Platinum Dishwashing Liquid Dish Soap, with Refreshing Rain fragrance, should be performing better than ever, since we recently improved the grease and grime fighters, making it easier, and quicker, to break down mess. We'd be happy to talk with you about this, and help you out. Give us a call at 1 (800) 725-3296. We're by our phones from 9 AM to 6 PM, EST, Mondays through Fridays.

We are sorry to hear you aren't enjoying the slight perfume increase, Jeannette. We had a formula upgrade in February 2022 but wouldn't expect this to result from it. However, your comments will help us with our research, and you can be assured we are sharing your thoughts with the rest of our team about the scent change. So we can learn more about your experience, please call us at (800) 725-3296 when you have a moment.

You should have no worries about clean dishes or smells that aren't pleasing, when you trust Dawn to help you with typical clean up, we're sorry to learn you're not happy with the changes we made in February 2022 to Dawn Platinum. At that time, we updated the soaps grease and mess-fighting power. Plus, we slightly increased the fragrance, as you've noticed. We don't expect the experience you've had, and we'd be happy to talk with you and help you as best we can. Give us a jingle at 1 (800) 725-3296; calls are answered between the hours of 9 AM and 6 PM, EST, Mondays through Fridays.

Thank you so much for letting us know about your recent experience. This certainly isn't what we expect especially since we have not made any changes to the scent of this product. We'd like to collect some details and help you with this. Please call us at (800) 725-3296.

Please know, Erie, your happiness is very important to us, and we're sorry to learn your household isn't enjoying your current bottle of Dawn Platinum with Refreshing Rain scent. We assure you, our Quality Team does a lot of work in our facilities, making sure everything meets our high standards; we'd be happy to help you find a version of Dawn that meets with everyone's approval. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST, at 1 (800) 725-3296. Call today.