Your delivery should be received in the same pristine condition in which it left our factory, Marty, and we're sure Sam's Club would want to know about the condition in which you received your bottle of Dawn Platinum Dishwashing Liquid, with Refreshing Rain fragrance. We hope you'll call them at 1 (800) 746-7726.

We're sorry to find this has happened, John. We're wondering if your top may have been damaged in shipping, as our Quality Team made sure it was in pristine condition before it started its journey your way. We hope you'll give us a call, and tell us more about this bottle. It would be our pleasure to see how we can help you with this. Our number is 1 (800) 725-3296. We're answering rings Mondays through Fridays, from 9 AM to 6 PM, EST.