We're sorry Downy arrived to your home in this condition! Our team has strict quality controls in place to make sure every bottle meets our high standards. We hope the retailer was able to help you with your order. Let us know if we can help further. We'd love to hear from you at: (800) 526-8623.

Beth, we want you to know that we have many quality checks all throughout our manufacturing process to make sure that you get your Downy WrinkleGuard in pristine condition. While we don't control shipping between the store and you, we're very sorry this did not measure up to our standards. Please give us a call at (800) 688-7638, so we can help you further with this.