Beth, we want you to know that we have many quality checks all throughout our manufacturing process to make sure that you get your Downy WrinkleGuard in pristine condition. While we don't control shipping between the store and you, we're very sorry this did not measure up to our standards. Please give us a call at (800) 688-7638, so we can help you further with this.

We're disappointed to hear you weren't blown away by the results, Crystal! Quality is important to us, and our team has done lots of testing to make sure the softener is effective, so we'll be sure to pass this along to them. If you want to share more about this, just give us a ring at: (800) 688-7638 when you're able! - The Downy Team