Kimberly, we never want to disappoint you, and we're sorry you had this experience. There can be one or two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. If you're dissatisfied with the amount of lint on Charmin Ultra Soft, we recommend you give Charmin Ultra Strong a try. If you have any questions, or if we can help you further, please give us a call at 800-777-1410.

This certainly isn't the experience we'd like you to have, since our toilet paper goes through many quality checks to ensure that you can enjoy the go. We can assure you that our Ultra Strong is our strongest 2-ply toilet paper. We'd be happy to look into this for you. Please give us a call at (800) 777-1410 when you have a moment.