We are sorry you weren't happy with your recent purchase of our Dawn Platinum Powerwash, Virginia Sue. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you find the right Dawn, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

We're sorry you had this experience, and we'll be sure to share this feedback with the rest of our team. We can assure you that our Dawn Platinum Powerwash Dish Spray is specially formulated to power through even the toughest greasy messes. For best results, we suggest only adding water during rinsing. If water is added earlier, it'll dilute the cleaning power of the product. If you're washing heavily soiled dishes, let the spray suds sit for 3-4 minutes before wiping and rinsing. As well, while this product isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. Since your satisfaction means the world to us, we'd be happy to learn more and see how we can best help. Please give us a call at (800) 725-3296 when you have a chance.

We're so sorry to discover the packaging of your Sam's Club order wasn't done well. We hope you'll give Sam's Club a call and share more with them. Their number is 1 (888) 746-7726.