We're sorry to hear that a loyal Dawn fan like you had this experience! This certainly isn't what we'd expect, since our Dawn Platinum Powerwash Dish Spray is designed to leave your dishes sparkling clean. As well, we'd like to assure you that there are no safety concerns with eating off dishes that have been washed with this. While this product isn't meant to have an off-odor, it may smell differently than intended when mixed with certain foods. Your satisfaction means the world to us, and we'd like to learn more and see how we can best help. When you have a moment, please give us a call at (800) 725-3296.

We always want you to be 100% thrilled with your purchase. It may be helpful to know the special formulation of our Dawn Platinum Powerwash Dish Spray is designed to cut through grease and grime like nothing else. Let it sit on the dirty dish for a couple minutes (if the mess is particularly tough) and then just wipe it off. We'd be happy to talk more with you about your experience. Please, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

Thanks, Shay, for reaching out to Dawn and sharing that you've been having a problem with your Dish Spray bottles collapsing. We do apologize for this, and assure you that this isn't expected for any of our consumers. However, thanks to our Quality Team, we are aware that this can sometimes happen if your trigger isn't fully depressed. Squeeze the trigger, all the way backward to the bottle, a few times into the sink. This should allow the bottle to return to its normal state. If this doesn't help, remove the sprayer from the bottle and reconnect it. When you do, ensure that the dip tube is in the correct position when reconnecting the sprayer, and the bottom of it is in the same direction as the nozzle. To prevent the bottle from collapsing in the future, make sure to fully squeeze the trigger each time when spraying. If this doesn't help, please call us for more assistance. We're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're sorry you are having difficulty squeezing the handle for your Dawn Powerwash, Anne. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Make sure the trigger is unlocked. The product should be in the locked position on store shelves. A cutout in the white plastic shows a yellow marking at the top of the sprayer. The tip of the nozzle also has a cutout. It is unlocked when those cutouts are matched up, and the yellow shape is completed. It is locked when the cutouts are not matched up and the yellow shape is incomplete. To unlock the nozzle, grasp the tip of the nozzle and turn to match up the cutouts. Once unlocked and ready to spray, ensure to pull the trigger firmly and all the way for a full spray. So we can help you get back to spraying away those dirty dishes, please call us at (800) 725-3296 Monday through Friday, from 9 AM to 6 PM EST.

Ella, we're so happy that you love the way the Dawn Powerwash Dish Spray works, but we're very sorry you don't like the scent. Please know that we appreciate your input and will definitely let our teams know you'd like to see a truly scent-free version of our product. If you have any other questions, or if we can help you further with this, please feel free to give us a call at (800) 725-3296. We're here for you.

We’re sorry that this has been your experience, since we’d expect our Dawn Platinum Powerwash Dish Spray to give you sparkling results with ease. It’s specially formulated to provide rapid cleaning on even the toughest greasy messes! For best results, only add water during rinsing. If water is added earlier, it’ll dilute the cleaning power of the product. If you’re washing heavily soiled dishes, we suggest letting the spray foam suds sit for 3-4 minutes before wiping and rinsing. While this product isn’t meant to have an off-odor, it may smell differently than intended when mixed with certain foods. Your satisfaction means everything to us, so we’d be happy to look into this further for you. When you have a moment, please give us a call at (800) 725-3296.

We are sorry you are having this experience, Ricko. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. We suggest removing the sprayer from the empty bottle by turning it counterclockwise to release it. So we can learn more about your experience, please call us at (800) 725-3296 when you have a moment.