Oh no! We’re disappointed to hear about your experience, as this isn’t something we’d expect. You can be assured that our team takes extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence. We’d like the chance to speak with you directly to learn more and help best. When you have a chance, can you please contact us by phone at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST)? We hope to hear from you soon and find a solution for your family. Thank you.

Hi there, thanks for reaching out to let us know about this. We're so sorry to hear this pack is not up to our high quality standards. Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance. Thank you!