Hey there, we're bummed to hear this and want to assure you that the quality of our products is very important to us. Since this pack is not meeting our high quality standards, we'd love to chat further with you to find a solution. When you get a chance, give us a call at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST). We're always eager to help!

Hi there, we recommend you reach out to the retailer directly to help out with this. Thank you.