Hi there, thanks for reaching out to let us know about this. We're so sorry to hear this pack is not up to our high quality standards, as we know that having durable wipes with enough moisture is essential. We'd like to find out more so we can help! Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance. Thank you!

Hi there, thanks for reaching out to let us know about this. We're so sorry to hear this pack is not up to our high quality standards, as we know that having wipes with enough moisture is essential. We'd like to find out more so we can help! Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance. Thank you!

Hi there, please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist. Thank you!

Hi there, your child's well-being is our top priority, and the last thing we want to hear is that they experienced any discomfort. Please know that our ingredients and products are rigorously tested by professionals to ensure they’re safe for delicate skin. Regardless, we know that irritation can happen for many reasons, so we'd like to find out more about what's happening. Please reach out to us at 1-877-648-2484 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance so we can help further. Thank you and we hope to hear from you soon.

We appreciate your feedback, Sergey. We strive to provide products with high quality standards that you can rely on, and we know having a trusted, durable wipe is important. When you have a moment, please connect with one of our specialists by phone at 1-877-648-2484 (M-F, 8AM-5PM CT). So we can best help, please be sure to keep any remaining product or packaging on-hand for when you reach out. Hope to hear back from you soon!