Thanks for taking the time to leave your feedback. We're disappointed to hear about your experience since this isn't what we'd expect. Our cleansing cloths have been extensively tested to make sure that when used as directed, they’ll break down after they are flushed and will clear properly maintained toilets, drainlines, sewers, and pumps. Please reach out to us at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time), so we can learn more about what happened. In the meantime, feel free to check out our website for more information https://www.cottonelle.com/flushability. We’re looking forward to hearing from you. Thank you!

We're disappointed to hear about this, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/64244hoDk so that we can learn more and try to help. Thank you.

Thanks for your feedback, Georgia! We're happy to hear our wipes are keeping you feeling fresh, and we'll be sure to pass your comments along to our team.