We're disappointed to hear this, because we always want you to have a great experience with our wipes. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a minute so that we can learn more and try to help. Thank you.

We're disappointed to hear about your experience. This is something that should now happen with our Cottonelle wipes. We'd love to learn more about why your experience was different from what we'd expect. We can be reached at 1-877-856-7268 (Monday through Friday, 8:00am – 5:00pm CST). Thanks!

Hello and thank you for taking the time to write a review. We are sorry to learn that you experienced an irritation while using our product. The health and wellness of our customers is always our top priority, which is why all of our materials and products are rigorously evaluated by product safety and medical professionals. At this time, we ask that you contact our Consumer Care team online at http://bit.ly/1mFRF1Z or by phone at 877-642-6886 (Monday through Friday 8am – 4pm), so we can learn more. We look forward to speaking with you.

Hi JulieJ7. We appreciate your bringing this to our attention. Our wipes have been tested extensively to start breaking down after flushing, so this is definitely not what we'd expect. We want to learn more about what happened, and see how we can help, so feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us. Thank you.

Hello Tulsa, Our wipes have a SafeFlush Technology that is both tested and patented. This technology allows wipes to lose strength and break down while moving through plumbing systems. When used as directed, our wipes clear properly maintained systems and are compatible with on-site septic and municipal treatment. We'd like to chat with you to learn a little bit more about wh your experience was different. Please call us at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Thank you!

We'd love to earn your trust back, Catkittymum! We can assure you this isn't typical and would love to learn more from you about your purchase so we can get to the bottom of what's happened. Please feel free to give us a call at 1-800-553-3639 (weekdays, 8 am - 5 pm CT) and we can chat one-on-one. Thanks!