Hi Marnie. We're sad to hear this, and can assure you that quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance. Thank you.

We're bummed to hear this, because we always want you to be satisfied when using our products, and quality is very important to us. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can speak to you personally about this. Thank you.

This isn't something we'd expect to hear, as we always want you to have a great experience with our Flushable Wipes, so we’re sad to hear this. We’d like to learn more so we can help. Please feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a moment.

We always want you to have a great experience with our wipes, so we're sad to hear this. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) so that we can learn more and try to help. Thank you.

Thanks for sharing your feedback with us! Our Cottonelle Brand flushable wipes are designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing.<br /><br />We’ve worked with many municipal wastewater operators and plumbers to study the issue of wipes in sewers and treatment systems. What those studies have shown is that up to 99 percent of wipes accumulating in treatment systems are baby wipes, hard-surface cleaning wipes, and other wipes NOT designed to be nor marketed as “flushable.” These types of wipes do not dissolve while our flushable wipes are specially formulated to make sure they get you clean with ease, but also immediately start to breakdown after flushing and are sewer and septic safe. Thanks again, we hope this helps!