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Customer reviews for Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes for
Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes
4.5 out of 5 stars
stars
12.6K ratings7,630 reviews
  1. 5 stars74% (9,286)
  2. 4 stars15% (1,888)
  3. 3 stars5% (629)
  4. 2 stars2% (288)
  5. 1 star4% (543)

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Showing 2,311-2,320 of 7,630 reviews
Jan 4, 2020
Reviewer name: Caedmom
1 out of 5 stars
1 out of 5 stars review

Misleading Packaging

I stopped using these wipes after I read that they were causing trouble and damage in sewers and water systems. I was excited to see these ones labelled as "flushable" and assumed the formula must've been changed. To see the difference, I placed a wipe in a glass of water and after 30 minutes it still had not broken down at all. Shame on Cottonelle for misleading consumers with confusing marketing tactics. Yes, you can technically flush these, making them indeed "flushable" but let's be very clear, they DO NOT BREAK DOWN.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

Hi, Caedmom. Our wipes are specially designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use, but allows them to lose strength after flushing. Plumbers recognize our flushable wipes as fully flushable and compatible with properly-functioning home plumbing systems. You can learn more about our tests at the bottom of this link:   https://www.kimberly-clark.com/en/news/media-resources/safe-to-flush Thank you.

Mar 16, 2015
Reviewer name: emnika
1 out of 5 stars
1 out of 5 stars review

NOT recommended.

I would not recommend this product to anyone. It contains methylisothiazolinone, a known neurotoxin. I experienced severe itching, bleeding, perianal distention, and irritation after using this product. I am allergic to the above preservative / sensitizing agent and can no longer have any contact with it or I have a severe allergic reaction. (no) thank you Cottonelle for contributing to this.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Family Care

Hello, Emnika. Nothing is more important to us than the health and safety of our consumers and we are sorry to hear about your discomfort. Since your experience is not typical, our team would like to speak with you directly to receive more information. When you have a chance, would you please contact us at: https://www.cottonelle.com/contact-us? Thank you.

Dec 23, 2020
Reviewer name: Fountains710
5 out of 5 stars
5 out of 5 stars review

Best wet wipes I have ever tried!

[This review was collected as part of a promotion.] I enjoyed using Cottonelle Flushable wet wipes! I loved that they are wet enough, soft enough, and gentle. They did not clog my toilet nor irritated my bottom. They are by far the best wipes I have tried. I had my husband try them and he has hated using wet wipes but he enjoyed this brand! I will recommend it to everyone!

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Dec 26, 2020
Reviewer name: Acooper20069
4 out of 5 stars
4 out of 5 stars review

Convenient and refreshing wipes

[This review was collected as part of a promotion.] These flushable wet wipes come in a convenient and resealable package. These wipes are a very pleasant smell and leave you feeling refreshed without any irritation. While the first couple wipes are difficult to get out of the package, it resolves itself as you use more wipes.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Sep 8, 2020
Reviewer name: JennyJP17
1 out of 5 stars
1 out of 5 stars review

Used to love these until they changed

We have used these wipes for years, but since COVID-19, the quality has significantly changed. Not sure if this was a planned changed or what, but it was a bad decisions. These wipes no longer pop up. They have a serrated edge preventing them from pulling up the next wipe. They are also much more fragile than before, ripping easily in your hand. This is making me look to other brands to see if better. So very disappointed. If it ain't broke, donxt fix it!

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

While things are moving quickly in our manufacturing facilities right now, we still expect to provide you with the same wipes you love. As what you've described is not up to our quality standards, please feel free to reach out to us directly so we can learn more about why your experience was different from what we'd expect, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Jul 19, 2025
Reviewer name: biancas301_2388
5 out of 5 stars
5 out of 5 stars review

Best wipes

[This review was collected as part of a promotion.] Cottonelle Flushable Wipes are amazing—they’re thick yet gentle, made with plant‑based fibers and 95% water, and they begin to break down like toilet paper within 30 minutes, giving me peace of mind with each flush. I absolutely adore how moisturizing and soft they feel, plus the CleaningRipples texture really helps remove residue without irritating sensitive skin. Best of all, they’re unscented (or available in fragrance‑free options), hypoallergenic, and free of harsh chemicals perfect for anyone who prefers a clean, natural feel.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
Jan 3, 2021
Reviewer name: ginabeana926
5 out of 5 stars
5 out of 5 stars review

Great Clean Wipe

[This review was collected as part of a promotion.] The Cottondale Wet Wipes smell really nice. They also left me feeling clean and I found that I didn't need to use more than one so they last longer. I like how gentle they are as well. The only downside is that with the soft pack it is difficult to grab a wipe without tearing it until you get further down in the pack.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Jan 8, 2021
Reviewer name: Laww899
4 out of 5 stars
4 out of 5 stars review

Excellent gentle wipes

[This review was collected as part of a promotion.] I have 2 toddlers so I am constantly using wet wipes. These wipes were just as good if not better than some other brands. The wipes were soft on the skin and excellent at removing dirt & other unmentionables gently.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Dec 26, 2020
Reviewer name: AF759
3 out of 5 stars
3 out of 5 stars review

Cottonelle wipes

[This review was collected as part of a promotion.] The wipes are the right thickness & texture helps for more cleaning but the fact that it was not easy to remove from the package was a big issue for me/the reason why I could not give it the highest rating.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

Thank you for taking the time to write this review. We truly appreciate your honesty and feedback. Please know that this is not typical of our products and we'd love to make this up to you. Please feel free to give us a call at 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST) so we can chat one-on-one. Thank you!

Jan 7, 2021
Reviewer name: Calliemama8
4 out of 5 stars
4 out of 5 stars review

Refreshing

[This review was collected as part of a promotion.] Overall, I found the Cottonelle Flushable Wet Wipes to be refreshing. They cleaned well and didn’t irritate my skin. Only drawback was the first wipe out of the pack crumbled when taking out of the package.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562