Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes for
Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes
4.5 out of 5 stars
stars
12.6K ratings7,630 reviews
  1. 5 stars74% (9,286)
  2. 4 stars15% (1,888)
  3. 3 stars5% (629)
  4. 2 stars2% (288)
  5. 1 star4% (543)

Member photos

  • +171 images
Sort by |
Showing 2,171-2,180 of 7,630 reviews
Dec 22, 2020
Reviewer name: saltoftheearth4
3 out of 5 stars
3 out of 5 stars review

feels good, rip too easy

[This review was collected as part of a promotion.] I would have to say that they flush well...that is what they are supposed to do. They are not easy to get out of the package without them tearing. I would suggest a plastic tub with some space to work with. They smell great, feel great and clean well, but need to be longer so that they can be doubled over and be big enough because single thickness is not enough.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

Thank you for taking the time to write this review. We truly appreciate your honesty and feedback. Feel free to give us a call at 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST) so we can chat one-on-one if there is anything else you'd like to share. Thank you.

Jan 10, 2021
Reviewer name: PLZ697
4 out of 5 stars
4 out of 5 stars review

Really good wipes

[This review was collected as part of a promotion.] For my first time using a flushable wipes I had a good experience. I think the wipes could be a tad bit thicker and a little easier to remove from the packaging. I thought they smelled really fresh and clean. It left me feeling nice and clean. Not to wet. Not to dry. They were perfect for wetness. And most important it didn't clog my toilet up.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Oct 11, 2016
Reviewer name: Shasha
5 out of 5 stars
5 out of 5 stars review

Perfect for my husband at work!!!

[This review was collected as part of a promotion.] My husband's skin is sensitive and he likes to use something that really cleans well while he is at work. He tried the Cottonelle flushable wipes sample pack and was very impressed. Says he's bum is so much happier for using them :)

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle

We're glad he's enjoying it!

Feb 15, 2021
Reviewer name: KGordo
1 out of 5 stars
1 out of 5 stars review

Not the same wipe I'm used to

I've been using these for years, and the last refill pack I purchased was nothing like the quality I'm used to with this product. These wipes are much thinner, and shred apart when you try to pull them out of the tub, and when you try use them. They leave a lot of fluff behind, which is the main reason I use these instead of/in addition to toilet paper. They also seemed to dry out even though they were in the tub, and were barely wet when I went to use them. I'm not sure if this is a new product, or if I just got a bad batch, but I'm leery to try them again.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

While things are moving quickly in our manufacturing facilities right now, we still expect to provide you with the same wipes you love. As what you've described is not up to our quality standards, please feel free to reach out to us directly so we can learn more about why your experience was different from what we'd expect, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

May 10, 2019
Reviewer name: Ginger517
2 out of 5 stars
2 out of 5 stars review

I can no longer recommend the Cottonelle Wipes.

I have been buying the Cottonelle Wipes for several years and liked them very much. However, recently it seems the fiber used has changed. It doesn't hold up during use which is very disgusting, I have to use 2 at once to keep my hand clean, and the wipes leave behind little crumby things like cheap toilet paper. I am very disappointed and so far haven't found another flushable, non-perfumed, wipe that is as good as Cottonelle wipes used to be.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

It’s important for us to continue providing a product that meets your expectations, Ginger517. While our flushable wipes do have a slight fragrance, we haven’t made any updates that may influence the durability of the wipe itself. We’d love to learn more about what you’re experiencing so you can get back to the clean you love. Please hang on to this package of wipes and connect with our team at 1-800-452-2245 (weekdays, 7:30 am - 7:00 pm CT) when you have a moment. Thank you.

Dec 27, 2020
Reviewer name: GypsyRose0310
4 out of 5 stars
4 out of 5 stars review

Wipe on wipe off

[This review was collected as part of a promotion.] These wipes were in a convenient package and easy to bring places in your purse. I love that part and they weren't too moist. I didn't really feel they were thick enough and they caused me to have to use more wipes over all.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Aug 29, 2014
Reviewer name: Bradywa
3 out of 5 stars
3 out of 5 stars review

Nice!!

These moist wipes are great! I thought the tall dispenser would be better. However the wipes don't always continue to dispense. It should be more like the Clorox wipe dispenser instead of using the same wipes that come in the flat box instead of a circular type of clothes that dispenses

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Family Care

Thank you for your review and suggestion. We appreciate the time you took to reach out to us and we will pass this on to our team.

Oct 27, 2018
Reviewer name: Use to be Great Product
2 out of 5 stars
2 out of 5 stars review

Miss

I now have to dig out the wipes and they either tear or you have to peel half of the wipe from sticking to the part of the wipe... What ever happened to the ones when you pulled out one the next wipe was connected to the end of the first one it was so easy to use unlike the "new" ones.... I am really thinking of looking for new brand that doesn't make it so hard to use... I waste more time trying to get the "new" wipes out of the container just not worth the effort anymore....

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand Team

Hello! We're both disappointed and surprised to hear this, as it's not the quality you should expect from our wipes. We want you to be able to remove these wipes with ease, so they can quickly provide you with a superior clean. We can assure you that we have made no recent changes to the packages of these wipes, so the situation you are describing is not usual. We'd like to learn more from you so we can help further. Please give us a call at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT). Thank you!

Jul 21, 2025
Reviewer name: paolaa317_8493
5 out of 5 stars
5 out of 5 stars review

Fresh, convenient, and biodegradable wipes that tr

[This review was collected as part of a promotion.] I really liked these wipes because they’re soft, effective, and leave a refreshing clean feeling. The scent is light and pleasant—not overpowering at all. The packaging is convenient and keeps the wipes moist for a long time. I also appreciate that they’re biodegradable and safe to flush, which gives me peace of mind when using them. The price is reasonable for the quality, and I like that Cottonelle is making an effort toward sustainability. They’re perfect to keep at home or carry in your bag.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
Dec 23, 2020
Reviewer name: Meka12276
5 out of 5 stars
5 out of 5 stars review

These wipes work so well

[This review was collected as part of a promotion.] I really like the Cottonelle® Flushable Wet Wipes, they are excellent at providing a fresh clean feeling after using the bathroom. They have a light scent that's not too strong and they are very gentle so no irritation on your intimate areas. I highly recommend them.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562