Thanks for sharing your feedback with us! Our Cottonelle Brand flushable wipes are designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing.<br /><br />We’ve worked with many municipal wastewater operators and plumbers to study the issue of wipes in sewers and treatment systems. What those studies have shown is that up to 99 percent of wipes accumulating in treatment systems are baby wipes, hard-surface cleaning wipes, and other wipes NOT designed to be nor marketed as “flushable.” These types of wipes do not dissolve while our flushable wipes are specially formulated to make sure they get you clean with ease, but also immediately start to breakdown after flushing and are sewer and septic safe. Thanks again, we hope this helps!

We're disappointed to hear this, and we can assure you it's not what we'd expect. Feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) when you have a chance so that we can learn more and try to help. Thank you.