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Customer reviews for Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes for
Cottonelle Freshcare Flushable Wipes, 12 ct., 504 wipes
4.5 out of 5 stars
stars
12.6K ratings7,630 reviews
  1. 5 stars73% (9,285)
  2. 4 stars15% (1,888)
  3. 3 stars5% (629)
  4. 2 stars2% (288)
  5. 1 star4% (543)

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Showing 1,291-1,300 of 7,630 reviews
Nov 24, 2019
Reviewer name: Phyllis
1 out of 5 stars
1 out of 5 stars review

Dirty hands

I have been using these wipes since they were first introduced. However, the last 2 packages purchased were not the same product! The first package I thought was a fluke so I bought another, it was not a fluke, you have changed the product. It is so flimsy and falls apart in my hand, right at a time I don't want to be using my hand!!!! As of now I have to use 2 or 3 times more than before so that makes them pretty expensive. I will have to find another brand to use

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

Our wipes should be the last thing from flimsy and falling apart, Phyllis. They should be durable enough to get the job done, but then able to break down after use. Since this wasn't the case for the pack you bought, we're available if you'd like to chat one-on-one. Feel free to reach out to us either online: https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST).

Dec 30, 2020
Reviewer name: Amzingrl5
4 out of 5 stars
4 out of 5 stars review

Pleasant scent clean feeling

[This review was collected as part of a promotion.] These wipes were a bit hard to get out of the packaging without tearing. It was tough to see where the wipe started to grab or lift a edge. Even though it's a bit of struggle and I used more wipes just to get the job done because of this, I still really liked the Cottonelle Wet Wipes. They had a light scent that wasn't floral or too perfumey. It could stand to have a bit more size to it as its no bigger than about the palm of your hand. That's my only gripe is the size, other than that it was a pleasant experience. The wipe did come apart well in the toilet and flushed fine.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Jul 4, 2014
Reviewer name: Robin
1 out of 5 stars
1 out of 5 stars review

fresh care wipes

LOVED* please note PAST TENSE* these wipes, used all the time until you just changed the product away from the refill packs for the hard plastic dispenser TO these new packs with that little clear plastic tear/restick cover. THESE NEW WIPES, NEW DESIGN ARE *HORRIBLE*. They tear easily, shred, and when ones trying to wipe after #2 and putting fingers thru the wipe -its NOT doing the job and not acceptable. I loved the old ones, I hate the new ones so much that I am actively checking out other brands to replace the Cottonelle wipes that I was using.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Family Care

Hi, Robin. We'd like to get more information about your purchase and experience. When you have a moment, please contact our Consumer Care team directly at http://bit.ly/Kd9nCn. Thank you!

May 11, 2018
Reviewer name: Chrissy13133
4 out of 5 stars
4 out of 5 stars review

Decent, but wish they were thicker

[This review was collected as part of a promotion.] These wipes are a bit thin and a bit small. They feel good, but I do wish they were thicker. I also never flush these because you never know how flushable they really are. I don't trust that they'll break apart and disintegrate. I need to use more than one at a time and that's kind of a pain. I'd like a more durable wipe. Overall, they're okay, but not the best.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Dec 23, 2020
Reviewer name: chas363
5 out of 5 stars
5 out of 5 stars review

Perfect wet wipe

[This review was collected as part of a promotion.] I was very shocked by the quality of Cottonelle Flushable Wet Wipes. I take these wipes everywhere now, because they are so handy and portable. I also like that they are flushable, and do not clog up the toilet. They are a grear thickness, and perfectly moist. Usually, wet are too wet or dry and these are perfect. They are also very soft, but strong enough to handle a variety of jobs. They leave you feeling nice and clean. I will be repurchasing to carry with me, and to have at home. I have recommended to others, and will continue to do so.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Dec 22, 2020
Reviewer name: Tanya1232
3 out of 5 stars
3 out of 5 stars review

Good flushable wipe

[This review was collected as part of a promotion.] The Cottonelle Flushable Wet Wipes work as expected and left me feeling clean :-) They smell great and are 'not to thick, not to thin'. I also like the fact that they are not overly moist. I mostly use flushable wipes when traveling, and I would purchase these to use.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Jan 3, 2021
Reviewer name: Franlms10
4 out of 5 stars
4 out of 5 stars review

Cottonelle wet wipes

[This review was collected as part of a promotion.] I really liked the Cottonelle wipes they're very gentle on the skin and don't contain harsh chemicals. The only issue to me it's that it doesn't come on a sustainable/ecological package so I wouldn't buy it to often since I try to avoid the use of plastic. Also it's a little too thin so it didn't come out in one piece. That being said, this product smells amazing and I really liked how it felt on my skin.

Review from Home Tester Club
Helpful?5M0O0CZTABU03600048562
Sep 4, 2013
Reviewer name: crazedmom
5 out of 5 stars
5 out of 5 stars review

Easy Maintenance

I think this is a great product to leave for those accident in the bathroom or if you just know there is a situation that toilet paper will clog it up. I know when I was going for surgery and the amount of times I went to the bathroom I was concerned with clogging it up

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
Jul 22, 2020
Reviewer name: Chop
1 out of 5 stars
1 out of 5 stars review

What happened?

I’ve getting these for some years, usually, a box of 40 or so. However, this appears to be no longer the great product it was. This batch seems thinner, pills up easily, tears rapidly and, generally, has become much less desirable to use. This batch will most likely be trashed once/if I find something that is better. Hmm, if I can’t find something, these will be trashed.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

Oh no, this certainly doesn't sound right. Please feel free to reach out to us directly so we can learn more about why your experience was different from what we'd expect, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Feb 18, 2019
Reviewer name: Julies
1 out of 5 stars
1 out of 5 stars review

Product has changed and not for the good

I've used these products for years and have loved them, but recently the quality has been very poor. It seems like the company is making each wipe thinner. They tear when trying to pull from the package. The pull apart; it's as if the layers are separating. If Cottonelle is going to produce dollar store products, ,then I'll save money and buy the dollar store brand. Please go back to your previoius good quality.

Review from cottonelle.com
Helpful?5M0O0CZTABU03600048562
reply from Cottonelle Brand

This doesn't sound right, Julies. We haven't made any recent changes to our wipes that should cause this. You should continue to experience the same great quality you've grown to love through the years. Please reach out when you're free, https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (weekdays, 7:30 am - 7:00 pm Central Time). Thank you!