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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Showing 641-650 of 7,918 reviews
Jan 23, 2016
LeslieAnn
1 out of 5 stars review

Change to Wipes

You have changed your wipes since my last purchase. They are thinner and tear and rip just coming out of the box. They are so thin now I have to use 2 wipes. I see many reviewers are complaining about the exact same thing. I can't believe you won't admit you changed the product. Your consistent response to reviewers has been " There haven't been any recent changes made to our wipes that would affect the quality of the product. " Why can't you be truthful? You have changed the wipes. I will be shopping for another brand. So disappointed.

Review from cottonelle.com
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reply from Cottonelle Brand Team

Hello, LeslieAnn. We appreciate your review of our Cottonelle Fresh Care Flushable Cleansing Cloths here. We would like to keep you as a customer and your input is valuable to us. Our Consumer Care team is available to learn more about your experience and see how we might help you. Please contact our team here: http://spr.ly/6188BGGzy or by phone at 1-877-642-6886 (Monday through Friday 8am – 4pm CT).

Nov 28, 2015
momma e
1 out of 5 stars review

they rip and shred

Just like the other recent reviewers, I tried the wipes that came with the dispenser and was very satisfied. Then I got a large refill and it has poorly performed just like others said...won't dispense properly, rips, tears, even between the perforations. Often a tiny piece tears off. I usually end up opening the dispenser and using them that way...totally wastes the point of having a dispenser : (.

Review from cottonelle.com
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reply from Family Care

Thank you for reaching out to us! This is not what we would expect to hear with Cottonelle Fresh Care Flushable Cleansing Cloths. Cottonelle Fresh Care Flushable Cleansing Cloths feature SafeFlush Technology™, so they not only offer you a confident clean but also start to break down immediately after flushing. Since your experience is not typical, we would like to learn more. When you have a moment, please reach out to our Consumer Care Team online at: https://www.cottonelle.com/contact-us or by phone at: 1-877-642-6886 (Monday through Friday 8:00 am - 4:00 pm Central Time). Have a great day!

Dec 20, 2015
Sparrow
1 out of 5 stars review

Cottonelle Fresh Care Wipes

When I first started buying Cottonelle Wipes some years ago, they were excellent quality. Now there is no quality what so ever. The wipes in the double packs with the plastic dispenser tops are even worse than the wipes in the original blue & white single packs. The wipes shred upon removing them from the package. No worry about using them. I will be looking to replace the Cottonelle wipes with a better quality wipe. So sorry!

Review from cottonelle.com
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reply from Family Care

Hello - While we have made a few recent changes to our formula, this should not affect the durability you've come to know and expect. Because this is not a typical experience, we'd like the opportunity to learn more from you and ask that you reach out to our team at https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday - Friday, 8AM - 4PM CT). Thank you.

Dec 20, 2015
Skipper Don
1 out of 5 stars review

What has happened to the Good Old Cottonelle Wipes

I've been buying your product for years both from the Grocery Store and the giant boxes at Costco / Sams. Really loved when you designed the plastic box dispenser. But the most recent giant box of product I got is not very good. First I thought maybe you put the wrong items in the box as the plastic packages were labeled as "Resealable Pack" not a "Refill Pack". But that would not be a reason for the poor quality of the wipes. They tear and ripe apart when using, not a pleasant experience. The method of connecting one series of sheets to the next series has gotten awful with the two sheets usually being unusable or stuck in the dispenser box slit. The old method, not being connected at all, was a pain but better overall. The durability of the sheet is the big problem. If this has been done due to the waste management people complaining about handling the product "downstream" then maybe you will have to discontinue production, because your current solution does not meet the customer need.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

Thank you for taking time to review our Cottonelle Flushable Wipes. We really appreciate your loyalty to our products and we're disappointed to hear about your experience with these. Our goal is to provide you with a quality product and what you've described is not typical. Our Consumer Care team is available to find out more and to help you here: http://spr.ly/6188BGGzy, or by phone at 1-877-642-6886 (Monday through Friday 8am – 4pm CT). Thanks.

Feb 3, 2026
lindasd602_5182
5 out of 5 stars review

Cottonelle on the go!!

[This review was collected as part of a promotion.] These are XL wipes i actually just keep them in my car when I travel as sometimes the rest area bathrooms or gas station bathroom dnt have good toilet paper. These are really nice and the scent is not to strong either. I love having these as back up. Good price too already bought a bigger package.

Review from influenster.com
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Nov 28, 2023
Paul
5 out of 5 stars review

Verified Purchase

great wipes

these are all we will use. very strong and soft on skin

Review from walmart.com
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Oct 3, 2016
shisuzu
5 out of 5 stars review

Verified Purchase

Cleans as expected.

Product is strong and works as expected.

Review from walmart.com
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Dec 19, 2016
Helen
5 out of 5 stars review

Verified Purchase

Excellent product

I would definitely recommend this product to anybody this is a very very good product

Review from walmart.com
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Sep 24, 2023
Rick
1 out of 5 stars review

Verified Purchase

The app sucks now

STOP ADDING SUGGESTIONS TO MY LIST!!!

Review from walmart.com
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Aug 20, 2024
rachel
4 out of 5 stars review

Verified Purchase

Wipes

I like these bc they're easy to open/close. . Also soft..

Review from walmart.com
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