Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for

Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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4.4 out of 5 stars

stars7,939 ratings7,917 reviews

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Jul 15, 2020

Anita

1 out of 5 stars review

Disappointed.

I haven't even opened the package because the fragrance is so strong through the packaging. How can they be "hypoallergenic" if the fragrance is overwhelming?

Review from walmart.com

Helpful?

reply from CottonelleExpert

The ingredients we have used have low likeliness to cause allergies and are therefore considered hypoallergenic. Our wipes should have a slight fragrance, but nothing overwhelming and as your experience isn't typical we'd love to learn more. Feel free to reach out to us by phone at 1-800-452-2245 (weekdays, 8 am - 5 pm CT). Thank you.

Dec 25, 2019

Beachcomber6

5 out of 5 stars review

Good Product and Gentle

[This review was collected as part of a promotion.] Use these every day for cleaning my face and other body parts. I do not flush for I have a septic system but do when traveling. Like the fresh smell.

Review from Home Tester Club

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Oct 23, 2013

Gramof5

1 out of 5 stars review

Not as expected

Cloths are soft and worked as anticipated but the dispenser is terrible. Every day, the cloths need to be reload. Will not continue to use once these are gone.

Review from cottonelle.com

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May 12, 2017

bre1313

5 out of 5 stars review

Cottonelle Fresh Care

I love Cottonelle Fresh Care. I have tried different products, but they are not nearly as good as Cottonelle. They are soft on your skin and have a nice, light fragrance.

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

Nothing's better than that clean and confident feeling you get with Cottonelle Fresh Care Flushable Cleansing Cloths!

Dec 21, 2016

ACE1151

5 out of 5 stars review

The cleansing cloths are the best on the market.

[This review was collected as part of a promotion.] I appreciate the sample of cleansing cloths that were provided. The fragrance and softness of the sample exceed my expectations.

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand Team

Woot woot! Happy to hear that!

Oct 26, 2016

eliavalenti

5 out of 5 stars review

Finally, a great product, as I needed.

[This review was collected as part of a promotion.] I tried the sample and enjoyed so much I feel really fresh, clean. I really like it. The next time that I'll going to the supermarket, I am going to look carefully to find this product.

Review from cottonelle.com

Helpful?

reply from Cottonelle

We appreciate it!

Jul 2, 2015

waterlady15

1 out of 5 stars review

Cottonelle Fresh Care

I wish I could leave a better review because I really liked this product until a few months ago; these wipes left a horrible rash that required a steroid cream from my obgyn in order to heal. I will not ever try a "fresh wipe" of any type again.

Review from cottonelle.com

Helpful?

reply from Family Care

Hello and thank you for taking the time to write a review. We are sorry to learn that you experienced an irritation while using our product. The health and wellness of our customers is always our top priority, which is why all of our materials and products are rigorously evaluated by product safety and medical professionals. At this time, we ask that you contact our Consumer Care team online at http://bit.ly/1mFRF1Z or by phone at 877-642-6886 (Monday through Friday 8am – 4pm), so we can learn more. We look forward to speaking with you.

Jan 17, 2019

wipe out wipes

1 out of 5 stars review

DO NOT USE THIS!

The cleansing cloths, dubbed “flushable wipes,” are marketed for post-toilet use but are typically not biodegradable. They do not dissolve like toilet paper does when flushed, and once in the sewer system, they can clump together and cause problems.

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

Thanks for your review. Our wipes are designed to break down after use and have been tested to ensure they do so with properly maintained systems. When you have a moment, we'd like to learn more about why your experience was different than what we'd expect. You can reach out at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Looking forward to speaking with you!

Feb 14, 2018

none

1 out of 5 stars review

horrible

I used the wipes for years but they have changed, are thinner & do not pop up out of the container & when I try to pull one out it tears. They are worthless & more expensive than other brands that are now superior.

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

We're really bummed to hear about your experience when using our Cottonelle FreshCare Flushable Cleansing Cloths. We haven't made any recent changes to them, so they should be the ones you've come to know and love! They should also easily pop out of the container for you, so what happened certainly isn't common. We'd like to help you, so please give us a call at 1-877-642-6886 from 7:30am-7pm CT Monday-Friday. Thanks and we look forward to hearing from you!

Apr 12, 2018

ZeeZee62

1 out of 5 stars review

Fall apart like wet toilet paper.

Although these wipes fall apart NONE should ever be advertised to be flushable. Just ask ANY plumber or city sewer maintenance worker. I always throw any wipes in the trash but these are hopeless. Will never buy this brand again.

Review from cottonelle.com

Helpful?

reply from Cottonelle Brand

We would've hoped our wavy CleanRipple texture would've helped to wipe away messes easily and smoothly, ZeeZee62. If we can help with anything, please connect with us at 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm CT). Thank you! Rest assured that our Cottonelle Flushable wipes are flushable due to our SafeFlush Technology that allows them to lose strength and break up when moving through plumbing systems. Thank you!