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Customer reviews for Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.) for
Kleenex Cottonelle FreshCare Flushable Cleansing Cloths (11 pk., 42 ct.)

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Showing 1,741-1,750 of 7,917 reviews
Aug 14, 2018
Marcia
2 out of 5 stars review

Disappointed

I have used Cottonelle toilet tissue for decades and have tried other brands of flushable wipes that I've been happy with, however when I tried the Cottonelle wipes I struggled with why you can't remove just one but multiple wipes come out and tear. I feel this is a waste of money and will not purchase anything them again.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Hi Marcia, This doesn't sound right and not like something we'd expect. You should be able to grab a wipe quickly when you need one most - please reach out to us when you have a moment at https://www.cottonelle.com/contact-us or by phone: 1-877-642-6886 (Monday through Friday 7:30 am - 7:00 pm Central Time). Thank you!

Oct 3, 2024
JackiesMom
2 out of 5 stars review

So thin they tear in your behind

I have been using Cottonelle flushable wipes for years and the last two packs that I bought have been so completely different than all the other ones I've ever gotten. The wipes are extremely thin and they are hard to pull out of the package. So you have to use more of them in order to get a grip to wipe your behind and then they tear when you are wiping your behind. This is extremely frustrating and it can become unsanitary when they tear in your hand and your poop gets lodged in your fingernails. I'm sure I'm speaking extremely graphic for many people right now but these things have been a staple in my bathroom since they first came out. I have tried to see if there's any difference in the description of these wipes, but there's not. There's nothing on the package that says these are thinner and better or more economical or anything like that. Which tells me they should be the same that they have been for the past several decades. What is going on with these wipes?

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from social media team

We're disappointed to hear this, because quality is very important to us. This isn't what we'd expect, so feel free to give us a call at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6422UrgiY when you have a chance so that we can learn more and try to help. Thank you.

Jul 13, 2016
Dee Kay
2 out of 5 stars review

I agree

I have used this product for over 5 years and I agree with others that the quality of the wipes have declined. The wipes come apart easily. It is difficult to get the wipes to come out of the dispenser without tearing. I usually have to open the dispenser to get the wipe. I am also trying other similar brands.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle

Oh, no! This is certainly not what we would expect to hear. When you have a moment, we would like to learn more. Please reach out to our Consumer Care Team by phone at: 1-877-642-6886 (Monday through Friday, 8am - 4pm CT). Thanks!

Jun 3, 2018
Nadine
1 out of 5 stars review

Newest Version is the Worst!

Literally, when opening my very first package of the new style of wavy flushable wipes, the very first one ripped in half as I tried to remove it from the package. This always has been an issue with these wipes however now it's even worse. There are two store brands that I have used and they are much better than Cottonelle unfortunately. I wish the Cottonelle was as strong as the store-brand because Cottonelle fits best in the dispenser.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

Oh, no! Cottonelle Fresh Care Flushable Cleansing Cloths should always dispense easy so you can reach that confident clean feeling. So we can learn more about your experience and help, please reach out to us online at: https://www.cottonelle.com/contact-us or by phone at: 877-642-6886 (Monday through Friday, 7:30am - 7pm CT). We hope to talk soon!

Feb 15, 2015
GuyDeL
1 out of 5 stars review

Warning: Not recommended

Count me among the not-insignificant number of users who have had a bad reaction to this product. Whether or not you normally have hypersensitive skin, you'd be better off using another brand's moist wipes than risk an allergic reaction to Cottonelle. Yes, the packaging is better looking and more convenient, but it isn't worth the discomfort or trip to the dermatologist.

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

Hello, GuyDeL. Nothing is more important to us than the health and safety of our consumers and we are sorry to hear about your discomfort. Since your experience is not typical, our team would like to speak with you directly to receive more information. Please contact us at: https://www.cottonelle.com/contact-us. Thank you.

Jan 26, 2018
DeeR
2 out of 5 stars review

Used to be 5 star!

I have used these flushable wipes for years and have recently noticed that they have become considerably thnner. In fact, if they got much thinner, they would be transparent! Or, is this just your way of saying use more? Can you go back to the 5 star product?

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand Team

Your loyalty is certainly appreciated, but we’re bummed to hear you haven’t been happy with your recent purchase. We have not made any recent changes to the thickness of our wipes and they should be providing you with the same trustworthy clean they always have. The satisfaction of all our fans is extremely important to us and we would like to assist you personally to answer any questions you have. Please take a moment and connect with us online at https://www.cottonelle.com/contact-us or by phone at 1-877-642-6886 (Monday through Friday 7:30 a.m. – 7:00 p.m.). We look forward to hearing from you.

Feb 2, 2021
Oustreet8
5 out of 5 stars review

Clean.......YES IT DOES THE JOB...

[This review was collected as part of a promotion.] We have these and use daily. And have for 10 years my youngest so 19 cannot use T.P as he is allergic. So these he is not and they are AWESOME SO WE ALL USE BECAUSE THEY FLUSH AND THEY CLEAN SO MU H BETTER THEN TOILET PAPER.

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
Apr 27, 2022
Tai N
1 out of 5 stars review

Wipes don't breakdown

I am super disappointed at the products ability to do as it said. My house had been without facilities for almost 3 weeks. We have been taking baths in the kitchen sink and using the bathroom 1&2 in buckets. After two plumbers the best in their industries Roto rooter snaked the lines and uncovered wipes not broken down. The second plumber Carolina piping created a makeshift clean out and the same thing- wipes not broken down. This expensive lie will not go unnoticed as I will be reaching out to the Better Business Bureau, sharing the review on all social media outlets as well as engaging their corporate office. I've used them as prescribed 1 to 2 at a flush and rashioned them as applicable. I'm so disappointed!!!!!

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Kimberly Clark

We can understand what a frustrating experience this must’ve been, Tai N, and we want to help. When you have a moment, please share some additional details about what happened with our team at 1-877-642-6886 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.cottonelle.com/contact-us. Our Cottonelle Brand flushable wipes are designed to break down as they move through the system due to a patented technology that keeps them strong in the package and during use but allows them to lose strength after flushing. We’ve worked with many municipal wastewater operators and plumbers to study the issue of wipes in sewers and treatment systems. What those studies have shown is that up to 99 percent of wipes accumulating in treatment systems are baby wipes, hard-surface cleaning wipes, and other wipes NOT designed to be nor marketed as “flushable.” These types of wipes do not dissolve while our flushable wipes are specially formulated to make sure they get you clean with ease, but also immediately start to breakdown after flushing and are sewer and septic safe. Thank you.

Jan 28, 2021
Mom5
1 out of 5 stars review

Cottonelle wipes

[This review was collected as part of a promotion.] These are terrible-I wld prefer a thick wipe so I dont have to use a bunch to wipe and then have to buy several at one time-these cost way too much for them to be real thin and have to be used like that

Review from Home Tester Club
Helpful?3FJUZ56430OP3600046512
reply from Cottonelle Brand

This doesn't sound right, so please feel free to reach out to us directly so we can learn more about why your experience was different from what we'd expect, 1-877-642-6886 (weekdays, 8:00am – 5:00pm CST). Thank you!

Aug 29, 2014
Bradywa
3 out of 5 stars review

Nice!!

These moist wipes are great! I thought the tall dispenser would be better. However the wipes don't always continue to dispense. It should be more like the Clorox wipe dispenser instead of using the same wipes that come in the flat box instead of a circular type of clothes that dispenses

Review from cottonelle.com
Helpful?3FJUZ56430OP3600046512
reply from Family Care

Thank you for your review and suggestion. We appreciate the time you took to reach out to us and we will pass this on to our team.