Skip to Main Content
Sams Club
Sams Club
Customer reviews for Kleenex Facial Tissue (160 tissues, 12 pk.) for
Kleenex Facial Tissue (160 tissues, 12 pk.)
4.5 out of 5 stars
stars5,752 ratings5,612 reviews
  1. 5 stars74% (4,231)
  2. 4 stars15% (855)
  3. 3 stars5% (272)
  4. 2 stars2% (133)
  5. 1 star5% (261)

Member photos

  • +2 images
Sort by |
Showing 271-280 of 5,612 reviews
Jul 13, 2020
JimmieD
1 out of 5 stars review

The last 3 or 4 boxes of Kleenex have been full of paper lint. Every time I pull out a sheet, I get large and small clumps of paper as if the machine that produces them hadn't been cleaned for quite some time. Very annoying to the point I'm about to switch brands.

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kleenex Brand

Just as we want to keep you feeling your best, we want your home to look its best too, JimmieD! What you’ve described here definitely isn’t what we’d expect and we’d value the opportunity to learn more and make things right. Please hang on to this recent purchase and connect with us at 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you.

Jul 5, 2023
Yosemite Fever
1 out of 5 stars review

Ugly new boxes!

These new boxes are the ugliest ever! You always have such pretty designs. I don't know whose house these will go in. Gimme a break! Really? I'm going to have to buy more Kleenex box covers now. I am very unhappy, and I probably buy more Kleenex than anyone! I love the product, hate the box!

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kimberly Clark

Hi Yosemite Fever. We understand that the new designs may not be everyone's cup of tea. Please know we value your feedback and will take it into account for future updates.

Apr 26, 2016
Evolutionofj
5 out of 5 stars review

Plastic box err.. bag? What happened to it?

A couple months ago a bought a three pack of Kleenex and was impressed with the plastic box/bag they came in. I put them in the glove box, gym bag, desk drawer, etc. and didn't have to worry about it breaking. I went to buy more and can't find them anywhere :( if this was an experiment.. The answer is YES we loved it, please bring them back.

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kleenex Brand

Thank you for your feedback. Please see this link to view all of our styles: https://kleenex.com/products/facialtissues. Thanks!

Oct 15, 2016
Quality Consumer
1 out of 5 stars review

THINNER TISSUE!

The Ultrasoft tissue in the new packaging is thinner than the old one. When I opened the new box I noticed immediately how much thinner it was. Since I still had an unopened older box, I compared the height of the fill and found there to be at least an inch less of tissue in the new box. The new tissues feel like two-ply now and not three-ply. Tell me why I am paying extra for this less effective tissue?

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kleenex Team

Thanks for reaching out to us. Recently, we have updated the graphics on the package, however, we have not made any changes to Kleenex Ultra Soft Tissues. We invite you to learn more about them on our website at: https://www.kleenex.com/en-us/products/facialtissues/ultrasoft and while you are there, be sure to print off a coupon for your next purchase.

Nov 22, 2023
Abby4
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] These are great tissues. They are soft but very absorbent. My husband died earlier this year so I have spent a lot of time crying lately. These don’t scratch my eyes when I am wiping them and there is no tissue residue on my face after use.

Review from Home Tester Club
Helpful?2HVPT88NNRZF3600042141
Oct 27, 2016
JoeE
1 out of 5 stars review

Chunks of paper (lint).

My wife used one of the tissues to blow her nose. While doing so she inhaled a large chunk of fuzzy lint. The episode lasted several minutes, blocking her airway, causing her to choke, and cough up several chunks as it broke up in her throat. I just needed a tissue and experienced the same lint fortunately I didn't inhale it as my wife did. Just letting you know so you can correct the problem. There is no product code or date on the box or I would give it to you.

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kleenex

Hi, Joe. We understand your concern and appreciate you bringing this to our attention. Nothing is more important to us than the health and comfort of our consumers. As with any airborne particles, breathing the dust may produce a sneezing or coughing reaction, and we’re sorry to hear you and your wife had this experience. Although the fibers occur naturally in the paper-making process, we take extensive measures to keep the amount of lint as low as possible. We assure you excessive lint is not typical. Working together with our consumers is one way for us to provide the highest quality product possible, and we’d love the opportunity to learn a bit more about your purchase. At your convenience, please reach out to a senior member of our Consumer Care team by phone at (877) 424-4543 (Monday - Friday, 8am - 4pm CT). Thank you.

Feb 1, 2017
Emma
1 out of 5 stars review

Poor Designs on Boxes

Kleenex tissues have always been on display in our breakfast room and 3 bathrooms. I consider the boxes to be part of the decor, and I have always been happy with the red, taupe, and silver designs you have offered. I cannot display any of your current designs. The colors lean to green and blue, with uncoordinated box side designs and colors. They might be cute in an unsophisticated room, such as a nursery or young child's room. I had to buy a different brand, after more than 30 loyal years with Kleenex.

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kleenex Brand

Thank you for being a loyal fan of Kleenex Tissues over the years. Kleenex Tissue box designs do change from time to time, but we do value your feedback. Be sure we will pass your thoughts on to our Kleenex Tissue team. Have a great day!

Jan 19, 2019
Anonymous
3 out of 5 stars review

These are obviously the standard in facial tissue, and for good reason. They are very inexpensive and good quality. For me personally they are a little drying, so when I am sick for a long period of time I get tissues with lotion added in. These are fine for using every now and then, but I can't use these for a long period of time otherwise my nose feels super dried out. 

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
Nov 21, 2023
KellAnn1
4 out of 5 stars review

great, affordable option.

[This review was collected as part of a promotion.] I believe Kleenex makes the best tissues. However, due to my nose getting red quickly, I prefer the softer variety. The Trusted Care tissues are standard, with 2-ply, easy pull-out, and strong enough to contain a sneeze or nose wipe with one or two tissues. Although the box design isn't my favorite, it doesn't affect the product quality. Overall, these tissues are a great, affordable option.

Review from Home Tester Club
Helpful?2HVPT88NNRZF3600042141
Sep 8, 2023
Al C
3 out of 5 stars review

Quality packaging

Product itself is fine but the packaging isn't up to your usual standards. After 3/4 used the tissues won't stay popped up from the top. You have to try and dig your hand into the box to get one. Very frustrating when you have a leaky nose. I hope the next case I buy isn't the same.

Review from kleenex.com
Helpful?2HVPT88NNRZF3600042141
reply from Kimberly Clark

Hi Al C We're sad to hear this, and can assure you it's not indicative of our high quality standards. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a minute so that we can learn more and try to help. Thank you.