Sounds like you are having issues with the seller. For any customer service issues regarding samsclub.com, cut and paste this link into your browser for contact info: https://help.samsclub.com/app/answers/detail/a_id/167 Thanks, Community Coffee

Dh, sorry to hear we did not meet your expectations. We have a 100% customer satisfaction guarantee and would love to send a replacement blend on us. Please contact our Customer Care Team at 800-884-5282 to request a replacement.<br />Thank you, Community Coffee