Hello Eileen, We're sorry to hear about your experience with our product. We believe the product you have purchased was exposed to excessive heat and/or humidity somewhere in distribution. These conditions can affect the appearance, texture and flavor of the product. Please give us a call at 1-800-468-1714, Monday-Friday from 9am-6pm EST so we can further assist you. When calling, please provide your reference number – 010246600A. Thanks, and we hope to hear from you soon.