Hello Eileen,<br />We're sorry to hear about your experience with our product. We believe the product you have purchased was exposed to excessive heat and/or humidity somewhere in distribution. These conditions can affect the appearance, texture and flavor of the product. Please give us a call at 1-800-468-1714, Monday-Friday from 9am-6pm EST so we can further assist you. When calling, please provide your reference number – 010246600A. Thanks, and we hope to hear from you soon.

Hi, Jonathan. We&#39;re really sorry to hear your Hershey Bars arrived broken, that’s definitely not the experience we want for you. We want to gather more information from you so that we can issue a complete report to our QA team. Please email us at consumers&#64;hersheys.com and mention case# 11460100. Looking forward to hearing back from you.