Hi Janet,<br />We're sorry to hear about your experience with our product. We believe the product you have purchased was exposed to excessive heat and/or humidity somewhere in distribution. These conditions can affect the appearance, texture and flavor of the product. Please give us a call at 1-800-468-1714, Monday-Friday from 9am-6pm EST so we can further assist you. When calling, please provide your reference number – 10343563. Thanks, and we hope to hear from you soon.

We are so sorry you didn't like our milk chocolate candy bar. We appreciate you taking the time to leave feedback, and we will be sure to share accordingly.