We’re sorry to hear about your experience, Momofatoddler. We believe in delivering products that stand the test of time, and it sounds like we fell short here. We'd like to learn more about this, if we can. Our dedicated team is available to help by phone/text message at (800) 833-9532 or web chat by visiting vitafusion.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Your satisfaction is our top priority, and we’re ready to jump into action to make this right. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07347248, when contacting us.