We're sorry the zipper didn't stay closed, Janelle. As this is unusual, we'd appreciate the chance to chat and help further. Please give our team a call at 1-800-558-5252 (weekdays, 8 a.m. to 4:30 p.m. CT) and mention reference number: 23285389. – Megan, SC Johnson Consumer Care

I'm sorry to hear of the quality these bags had. This is not what we'd expect and we appreciate your feedback. So we can further assist, give us a call at 1-800-558-5252. We're available weekdays from 8 AM to 5 PM CT. Or, send us an email by visiting Ziploc.com and click "Contact Us" at the bottom. Your reference number is 020135386A. – Brooklyn, SC Johnson Consumer Care

Thanks for getting in touch with us! We're sorry to hear this. Ziploc® Freezer Bags are designed to be tough, trustworthy, and provide unbeatable freezer protection. As you didn’t receive the quality we’d expect, we’d like to make this right. Please give our experts a call at 1-800-558-5252 (weekdays between 8 a.m. and 5 p.m. CT) and provide your reference number: 22941775. We look forward to helping you! – Mindi, SC Johnson Consumer Care