We’re sorry to hear that your experience with Ziploc® Freezer Bags hasn’t met your expectations. Although the bags were redesigned to make filling easier, we still aim to provide a reliable and convenient way to store your food. When the zipper is properly aligned and free from any foodstuff, it should close smoothly. We appreciate you bringing this issue to our attention and would like to learn more about what happened. Please feel free to give us a call at 1-800-558-5252 (weekdays, 8 a.m. to 5 p.m. CT) and mention reference number 22969975. We look forward to speaking with you.

Thanks for sharing, Teresa. I’m sorry to hear of your recent experience. We expect you to receive the same great quality of Ziploc® Bags that you’ve come to know and love. As your recent purchase didn’t match your expectations, we’d appreciate the chance to talk with you further. Please give our experts a call at 1-800-558-5252 (weekdays between 8 a.m. and 5 p.m. CT) and provide reference number: 22952178. We look forward to your call! – Mindi, SC Johnson Consumer Care