Oh no – I'm sorry to hear there's an odor with your bags. This is not something we'd expect and we appreciate your feedback. So we can get to the bottom of this, give us a call at 1-800-558-5252. Our team is available Monday through Friday from 8 AM to 5 PM CT. Or, send us an email by visiting Ziploc.com and click "Contact Us" at the bottom. Your reference number to provide when reaching out is 020165787A. – Brooklyn, SC Johnson Consumer Care

Depending on the food, we expect food to be frozen fresh for up to one year. We're so sorry to hear that wasn't your experience with Ziploc® Freezer Quart Bags, and we'd really like the chance to make this right. When you can, please give us a call at 1-800-558-5252 (M-F 8AM-5PM CST) and provide reference number: 22250071. We hope to hear from you soon! -Katie, SC Johnson Consumer Care

I’m so sorry to hear this happened. We expect our Ziploc® Freezer Bags to be durable, dependable and offer unbeatable freezer protection. As you didn’t receive the quality we’d expect, we’d like to help make this right. When you’re free, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide your reference number 020727510A. – Rachel, SC Johnson Consumer Care