We're so sorry to hear that our Ziploc® Storage Bags ripped during use, Joe. We would expect you to receive the same storage quality you've come to know and love. We'd love to make this right. Please give us a call at 1-800-558-5252 (weekdays, 8AM–5PM CT) and mention reference number: 22315759. Hope to chat soon. – Megan, SC Johnson Consumer Care

Hi Sherrie! I'm sorry to learn about your recently purchased Ziploc® brand Storage Bags. Since we'd expect every bag to meet our high quality standards, we'd love to make this up to you. When you have a free moment, I invite you to give us a call at 1-800-558-5252. We're here Monday through Friday from 8 AM to 6 PM (CST), or feel free to contact us directly by email at: http://bit.ly/1MCe4EQ - your reference number is: 018525423A.