I'm sorry to hear of your experience. We certainly expect these bags to be durable, reliable and easy to use. Your feedback is appreciated and you can be certain it was shared with my team. So we can better assist you, give us a call at 1-800-558-5252. We're available weekdays from 8 AM to 5 PM CT. Or, visit Ziploc.com and click "Contact Us" at the bottom to send us an email. Your reference number is 020120797A. – Brooklyn, SC Johnson Consumer Care