Oh no, it saddens us to learn about your experience with Ziploc® Brand Storage Bags. It's our hope that each of our bags is durable enough for multiple uses. We want to understand what happened and make things right. Just call us at 1-800-558-5252 anytime during our weekday hours from 8 a.m. to 5 p.m. CT. Be sure to mention your reference number: 22836469. We're eagerly waiting to speak with you. – Megan from SC Johnson Consumer Care.