Thank you for your feedback, Ashley. I'm sorry to hear this product didn't clean the tough soap scum you were dealing with. As your satisfaction is important to us, we'd like to talk further. When you can, please send an email to our team here: https://contact.scjbrands.com/en-us. Your reference number is 019829136A. – Amber, SC Johnson Consumer Care

I’m sorry to hear of your recent experience. Like you, we expect this product to spray out as a foam when shaken before use. So we can best assist, call/text us at 1-800-558-5252 or send us a quick email at https://contact.scjbrands.com/en-us and provide this reference number: 019421014A. We’re available weekdays 8 AM to 6 PM CST. – Allison, SC Johnson Consumer Care