Sorry to hear this, Joe. We'd expect our new formula to provide the same great results you've come to know over the years. We stand behind our products and would appreciate the chance to restore your confidence, so please feel free to call us at 1-800-558-5252. We're available weekdays from 8 AM to 6 PM CT, and your reference number is 019592970A. – Elizabeth, SC Johnson Consumer Care

Thank you for your feedback, Ashley. I'm sorry to hear this product didn't clean the tough soap scum you were dealing with. As your satisfaction is important to us, we'd like to talk further. When you can, please send an email to our team here: https://contact.scjbrands.com/en-us. Your reference number is 019829136A. – Amber, SC Johnson Consumer Care

I’m sorry to hear of your recent experience. Like you, we expect this product to spray out as a foam when shaken before use. So we can best assist, call/text us at 1-800-558-5252 or send us a quick email at https://contact.scjbrands.com/en-us and provide this reference number: 019421014A. We’re available weekdays 8 AM to 6 PM CST. – Allison, SC Johnson Consumer Care

We appreciate your feedback. While we did change the formula recently, we’d expect it to provide the same, great spray pattern that you’ve come love with the added benefit of removing 100% of soap scum. When you have a few minutes to chat, call/text us at 1-800-558-5252 (Monday through Friday 8 AM to 6 PM CST) and provide this reference number: 019420343A. Or, send us a quick email at https://contact.scjbrands.com/en-us/. – Allison, SC Johnson Consumer Care