The conviction fan started making a loud noise the second day we had the unit. The whole thing quit working the second day we used it. This is our third attempt to have a Breville oven that works. All three have either broken or been returned.

We went through 2 of these ovens. Both had the same fatal uncorrectable error the first time we used each one. At that point, we gave up on Breville, and got another brand oven.

This is the third Smart Oven Pro I have purchased since 2017 ( 2017,2020, and 2023). The ovens are great when they work but only last for three years. They are too expensive to repair and difficult to clean.

This is our third Breville oven and each and every one has performed perfectly. We use our oven multiple times throughout the day and cannot ask for a more dependable product!

We bought this oven and LOVE it. Use it more often that the big oven since there is only 2 of us. 6 months after the purchase, the door started sticking and the fan was making a racket. Breville tried to repair it but had to be replaced. 6 months after the replacement oven was received, same issue with the fan but after a day it "popped" and stopped working. They have since replaced the oven again. Hopefully, third time is the charm because it really is the perfect size.

We recently had an issue with our toaster oven and contact customer service. They had us ship it to them at no cost. Within a week of them receiving it, they sent us a new unit. This is our third Breville toaster oven. They are so well-made and we use ours 90% of the time versus our large oven. We are even looking at buying one for our next RV.

I am not happy with my oven. It is too hot on the outside and it can burn you. The door has to be all the way open or is shuts on you and burns you. The toast feature does not toast evenly at all. I would return this oven if I had kept the box to ship it back in.

After much research, I chose the Smart Oven Pro based on customer reviews and its relative compact size. I love the inside light, easy to clean crumb tray and user friendly operation. After 2 months of use, the only criticism I have is the poor design of the plug. I understand they designed it for ease of pulling it out of the electrical outlet, but it sticks out several inches from the wall (since you don't want the plug touching the back of the toaster) which takes up counter space. Why not make the plug flat (parallel) to the toaster rather than rigid and sticking out (horizontal)? Or better yet, put the plug on the side of the unit, like some of the competition?

I received my Breville Oven Toaster BOV845BSSUSC last November 25, 2020. As I opened the box, I noticed that one of the trays has chipped paint on the side. At first, I went through their chat app to ask them if they can replace the tray. Got a response that a case number was submitted but no action was made. Left it for a week and made a follow up after. Still no response after a day or two. Obliged myself to give them a call. The customer representative was very cordial and did send me a replacement of the tray after I sent a picture of the chipped paint on the tray. Got the tray after few days and had been using the oven ever since. I am very satisfied with the performance of the oven. The only thing I didn't like is that you have to unplug it after using. If your outlet is at the back of the oven, it is likely that you will get yourself burned (just like what happened to my wife and my cousin) unplugging the oven. The solution I did was to get a remote control switch that can be turned on and off. I hope that Breville will be able to integrate a physical switch to the oven that can power on and power off the oven (not the start button).

I love this oven, I have had one for several years, I upgraded to the oven with the light. More room on the inside of the oven than you think, plus it doesn't take long to preheat. My stove oven takes 15 minutes to preheat to 350` but this oven only takes about 5 minutes. I use it about everyday.