We are sorry to learn of your disappointment in the set, Brandy. To restore the performance of the non-stick surface, we suggest using a deep cleaning method that involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Here are a few more tips for use of this set: 1) Always cook on low to medium heat. 2) Avoid overheat (dry boil) empty cookware. 3) Please keep the temperature lower than 232℃ before put the food in the cookware. 4) Avoid sudden temperature change (thermal shock). 5) Avoid using open flame and keep the open flame only touching the pot bottom. If you are still unhappy please know you can exchange or return them anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry to hear about your experience, Jess. As a reminder, always place a piece of paper towel or cookware protector between each piece when storing. Also, always use wooden or silicone utensils when cooking. Please know this set can be exchange or returned for a full refund anytime as part of the Member’s Mark 100% Satisfaction Guarantee.

We are sorry to hear about your experience, Brandy, and want you to know you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee. To restore the performance of the non-stick surface, we recommend a deep cleaning method. This involves soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the following day. Besides, we have some essential tips for you to care for this set. 1) Always use on low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing is recommended though dishwasher safe. 4)Avoid sudden temperature changes (Thermal Shock) on the cookware and lids. Please contact Member Support at (888) 301-0332 if you need assistance.

We are sorry to hear about your experience, JM. We have some tips for you to protect this set. 1) Always use low to medium heat. 2) Always cool down to room temperature before washing. 3) Hand washing recommended though dishwasher safe. 4) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., they will seriously damage the non-stick coating and deteriorate the finish. 5) Avoid sudden temperature change (thermal shock) on the cookwares and lids. 6) Avoid hard objectives on the cookwares and lids. 7) Avoid sliding accross the stovetops and place it carefully on and off the stovetops. Please know if you are still unhappy you can exchange or return this set anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We appreciate your feedback, DAVID, and we will take adding a lid into consideration.

We're sorry to hear about your experience, JULISSA. We would like to remind you to 1) handle the pots and pans carefully and avoid damaging them when storing. 2) Avoid harsh cleaners. 3) Do not use metal utensil and objects with sharp hard edge. 4) Never dry-cook over high heat. 5) Stack cookware with a soft cloth or paper towel between layers to avoid scratching the ceramic coating. All Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.

We appreciate your feedback, LORI, and suggest using oven mits when using high temperature settings as that will heat the handles.

We're sorry the cookware set did not meet your expectations. Regular maintenance is very essential to the cookware's longevity. Here are some tips to improve your set: 1) Weekly basic care: After cleaning and drying, apply a thin layer of cooking oil to the pan’s interior with a paper towel. Let it sit for 10 minutes, then wipe off excess oil. 2) Monthly deep seasoning: Thoroughly clean and dry the pan. Preheat over low heat for 1 minute, then turn off the heat. When the pan is warm at around 50℃, coat the entire interior with oil. Let it sit for 2-4 hours, then wipe away excess oil. Enhance non-stick performance through proper daily use, gentle cleaning and regular maintenance to protect the ceramic coating while forming a stable oil film. As a reminder, all Member's Mark items come with a 100% Satisfaction Guarantee and can be exchanged or returned.