We are sorry the cookware set did not meet your expectations, Audrey. Ceramic coatings can also form a protective film through seasoning, following these steps: 1) Thoroughly clean and dry the pan to ensure no residual moisture or stains on the inner wall; 2) Turn on low heat to dry the pan, switch to very low heat, and evenly apply a thin layer of cooking oil to the inner wall (it is recommended to use heat-resistant oils such as rapeseed oil or corn oil, avoiding easily oxidizable oils like olive oil); 3) Maintain very low heat for 1-2 minutes to allow the oil to fully penetrate the coating pores, then turn off the heat and let the pan cool completely; 4) Pour off excess oil and wipe off surface floating oil with a soft cloth (no need for thorough cleaning). The non-stick performance will gradually recover during subsequent cooking. If you are still unhappy, please contact Member Support team at (888) 301-0332 and they'll do their best to make this right for you.

We are sorry the set did not meet your expectations, Jamie. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.

We are sorry for your experience, Josh. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing the surface the next morning. Here are some tips for you to maintain the nonstick performance: 1) Always cook on low to medium heat. 2) Avoid allowing the open fire to climb up to the pot body wall. 3) Avoid sudden temperature changes (thermal shock) on the cookware itself. Always let cookware cool down to room temperature before washing. For assistance with an exchange or return, contact the Member Support team at (888) 301-0332.

We are sorry to hear about your experience, Nita. Please know all Member's Mark items carry a 100% Satisfaction Guarantee and can be exchanged or returned anytime. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Here are a few tips for you to clean this set. 1) Always let the cookware cool down to room temperature before hand washing. 2) For any food residues, simply boil some water with vinegar for 4 or 5 minutes. Then wash and rinse as usual. 3) Do not use corrosive cleaning products such as bleach, acids, oven cleaners, etching, etc., as they will seriously damage the non-stick coating and deteriorate the finish. 4) After washing, dry immediately each piece with a dry cloth or paper towel to prevent lime scale formation. Please refer to the instruction manual for more details.

Thank you for your feedback.About the maintaining ,we also have some tips on instruction manual, sometimes Thermal Shock may also cause the chipping and try to allow the cookware to cool to room temperature. But because of your review and feedback, our team has the opportunity to further look into areas that may require attention or improvement. Thank you.

We're are sorry to hear you've had a bad experience with the pans, Lucy. Please know you can exchange or return them for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need further assistance.

We are sorry to hear your pans are chipping, Virginia. Here are some tips for you to protect this set. 1) Always cook in LOW TO MEDIUM HEAT. 2) Always cool down to room temperature before washing. 3) Avoid sliding across the metal stovetops and place the pans carefully when storying and using. 4) When stacking the pots and pans, please always place a piece of paper towel or cookware protector between each other.