We're sorry to hear about your experience, Mickey. To restore the non-stick performance, we recommend soaking the cookware overnight in hot, soapy water and thoroughly washing it the next morning. Here are some tips to help maintain its nonstick properties: Use on low to medium heat consistently. Avoid sudden temperature changes (thermal shock) with pots, pans, and lids. Allow cookware to cool to room temperature before washing. Hand washing is preferred, although it is dishwasher safe. For more information, please refer to the instruction manual. As always, you can exchange or return the set for a full refund anytime with the Member's Mark 100% Satisfaction Guarantee.

We are sorry a pan in your set came to you damaged, Britney. Please know you can exchange or return the set for a full refund anytime as part of the Member's Mark 100% Satisfaction Guarantee.

We are sorry to hear about your experience, Brandi. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Besides, here are the tips for you to protect this set. 1) Always cook on low to medium heat. 2) Avoid overheat (dry boil) empty cookware. 3) Please keep the temperature lower than 232℃ before put the food in the cookware. 4) Hand washing recommended though dishwasher safe, then clean and dry thoroughly. 5) Avoid sudden temperature change (Thermal Shock). 6) Avoid using metal utensils or hard objects onto the surface of cookware. If you are still unhappy, please know you can exchange or return the set as part of the Member's Mark 100% Satisfaction Guarantee.

Hi milgift, we are sorry to read the set didn't meet your expectations and would like to remind you that this item is part of our 100% Satisfaction Guarantee and can be returned for a full refund.

we are sorry to hear about your experience, Letyr. To restore the performance of the non-stick surface, we suggest using a deep cleaning method. This involves soaking the cookware in hot, soapy water overnight and then thoroughly washing the surface the next morning. Also, please keep in mind that metal handles can become hot when exposed to high oven temperatures or prolonged cooking. For your safety, we highly recommend using potholders or oven mitts when handling the lids, pots, and pans to protect yourself from the heat. If you are still unhappy, please know you can exchange or return them anytime as part of the Member's Mark 100% Satisfaction Guarantee.

This set of cookware is dishwasher safe, but the bottom part of the aluminum may discolor in high temperature due to its nature. To maintain the look of the interior and exterior, we recommend hand washing with warm, soapy water after it has cooled down to room temperature. Please know you can exchange or return the set for a full refund as part of the Member's Mark 100% Satisfaction Guarantee.

We are very sorry to hear that you had a negative experience. We will keep it in mind as we work on improving our products. We suggest cooking on low to medium heat and always let cookware cool down before washing and use a glove before you touch the handles. Keep in mind Member's Mark has a satisfaction guarantee, so if you're not happy with this set we welcome you to bring it back and we will be happy to make it right.

Thank you for the rating and review, Brooke. Although this cookware set is dishwasher safe, HAND WASHING and drying are always recommended to help maintain the original look and performance of the interior and exterior finishes. Use liquid dishwashing detergent with a sponge, nylon pad, or dishcloth when hand washing. A non-abrasive polishing cleanser may also be used for stains. Do not use oven cleaner, harsh detergents, chlorine bleach, steel wool, or other abrasive cleaning pads.