Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT.

Thank you for taking the time to share your feedback on our Scotch® Double Sided Tape Dispensered Rolls. We're sorry for the frustrating experience you've had with our dispenser. We've taken your feedback into consideration and have passed it on to our marketing team. We do have the following instructions to help you with the roll. To initially start the roll of our Scotch® Double Sided Tape, there is a protective wrap that is about 8 inches long. Just pull the tape out about 8 inches and use the cut blade on the dispenser to cut the tape. Throw that 8 inches of tape in the garbage. Now you can begin using the double sided tape. As the protective wrap is clear, you will probably not be able to see where the double sided tape begins and where the wrap ends, so you will just have to touch the top of the tape to make sure you have both sides of the adhesive exposed. This protective wrap is not included in the listed dimensions of the tape, the tape length starts from the point where the protective wrap ends. If this still doesn't work, please reach out to our team at 1-800-328-6276 and provide case 35503599. Our team is available Monday through Friday 8:00 - 4:30 CT. We hope this helps!

Thank you for leaving your review. We are sorry to hear this and would not have expected the product to be as described. If you need any further assistance, please connect with us directly at 1-800-494-3552 Monday-Friday 8:00am-4:30pm CT.

Thank you for leaving your review. We are sorry to hear this and would not have expected the product to be as described. If you need any further assistance, please connect with us directly at 1-800-494-3552 Monday-Friday 8:00am-4:30pm CT.