Computer is performing fine, startup made easy by HP. Only issue I have is that there is a problem scanning with my HP printer. Most times I need to retry a scan one or two times more before the successful scan.

Love the screen size. Nice that the accessories were included. I haven't used Windows in a very long time so have a lot to learn. So far I'm very happy.

This is a huge improvement over my old laptop. I like the size of the screen and keyboard. I like that the cap lock and num lock have lights. Easy set up/ start up.

Setup was easy and learning curve helped by son who has been using Win11 since it first came out. Played music on old Win10 and new Win11 and speaker(s) is/are subpar on the new system.

Problem: Lifetime Microsoft Office was included with the purchase of the HP laptop but I have not been able to find out how to get it installed onto the computer. Please help.

Laptop works as expected, can use it in various rooms. Would like to know if it could be connected to HP Photosmart D110 printer currently used with Windows7 Desktop. Staples tech was not sure a 8+ year old printer would work with Windows 11

Internal functionality and size are excellent. External functionality is seriously flawed in two ways. Basically, the laptop can only be used in full light. First, and unbelievably, the color of the keys and the imprinted letters, numbers, digits and symbols are to close in color and bleed into each other making them hard to distinguish in other than a brightly lit room. Should have stuck to the tried and true: black keys and white imprints or similar offset colors! Second major functionality flaw is that keys are not back lit for use in low light areas. I have not had a lap top in at least 10 years that did not have backlit keys. These two items should be standard on any lap top key board. I would return it if I could for those reasons. It has severely restricted my ability and freedom to use it as my needs see fit. I'm restricted to daytime work or finding brightly lit rooms to work on it.

The issue has still not been resolved. And I would need to speak to a tech person to get it resolved to my satisfaction.

The laptop keeps restarting every few minutes, causing Microsoft Word and PowerPoint to close or disappear unexpectedly. I also have to repair Microsoft 365 at least twice a day just to keep the programs working. This has become a recurring issue and needs to be permanently resolved.

I liked my laptop just fine until last week it went black and was showing an error message that my hard drive is bad. I have not even had it a year. Can you help me?