Hello - Thank you for taking some time to share your thoughts on this toaster. We're always happy to receive feedback on our appliances, especially our smaller appliances. We are going to be forwarding the information you've shared directly with our product team. This way we can focus on making improvement for our models going forward. We're always trying to craft the best appliances we can and your feedback helps the most with this. Let us know if you have any questions, we're always happy to help. - Jonathon@GEA