Thank you for your wonderful review. We're so glad to hear you're enjoying your toaster. The powerful 1500-watt, 4-slice feature truly makes toasting quick and effortless. Plus, the seven shade settings ensure everyone can enjoy their toast just the way they like it—from lightly golden to rich and crispy. We're confident you will continue to enjoy your toaster for years to come - from bagels to waffles or even pita bread! Happy toasting!

We're here to assist you with your toaster by providing tips and/or troubleshooting if needed. You can also refer to page 8 of the owner's manual for troubleshooting. Here is the link: https://products-salsify.geappliances.com/image/upload/s--yse6aSkf--/0d0207591b7921ca81c85acc030d10d7ea2008ce.pdf Let us know if there is anything we can help with.

Hey there, and thanks for taking the time to leave a review! We certainly understand if you haven’t had the opportunity to use the toaster much yet, but we’re glad it’s working as you expected so far. We designed this model to provide a quality experience and serve your needs for a long time, and we’re confident it will do so. If you ever have any concerns or questions, we will of course always be available to assist. We’re wishing you all the best – enjoy your toaster! -Sarah@GEA