HI Nydia, Thank you for reaching out to us. We are sorry to hear your images didn't come out. At this time, we suggest you reach out to us directly at contactfuji@fujifilm.com. Please send an email with the description of the problem, copy of the images, name, address and phone number. It would be their pleasure to assist you further. We hope this information is beneficial to you, should you have any further questions, please feel free to reach out to our Fujifilm Customer Care Department via email at contactfuji@fujifilm.com. Thank you for your interest in Fujifilm products.