Hi Ronald, we always want to provide you with a high-quality product that you can rely on to keep you feeling protected. We're sad to hear about your experience as this certainly doesn't sound like our standards. We want to learn more about your purchase and see how we can help you. Please reach out to us at 1-877-413-3736 (available Monday–Friday from 8:00 am – 5:00 pm CST). We hope to hear from you soon.

Hi June, thanks for reaching out and letting us know your experience. We're disappointed to hear this, because we always want you to feel protected when using our products. We'd like the opportunity to learn more and see how we can help. When you have a chance, please give us a call at 1-877-413-3736 (Monday–Friday from 8am-5pm CT). We hope to hear from you soon!