We're disappointed to hear about your experience, Miguel. We always want you to feel comfortable and protected when using our underwear. We can assure you this isn't something we'd expect, and we'd like to learn more and try to help. When you have a moment, please give us a call at 877-413-3736 Monday–Friday from 8am-5pm CT so we can speak to you personally about your experience. Thank you.

Hi Jroberts, we always want to provide you with the highest quality standards and we're sad to hear about your experience. We want to see how we can help you and learn more about what happened. Please reach out to us at 1-877-413-3736 (available Monday–Friday from 8:00 am – 5:00 pm CST). We hope to hear from you soon.