Previously, I wrote a review about how much I love my pergola, and still do. In addition, I have had occasion to call for information twice, and both times I have been very impressed with the staff. Not only are they knowledgeable and professional, they are extremely friendly, polite, and helpful. Backyard Discovery is a company I would most highly recommend. Thank you!

The stainless steel studs that need to be inserted through the large holes, and then into the post should be accompanied by a 6 inch piece of flexible, tubing that snuggly fits over the stud for initial contact with the female threads, and then pulled off of the stud, to turn further in with a standard allen wrench provided. This would avoid any of the studs accidentally falling off inside of the main rail, which would necessitate taking the rail splice apart to retrieve the stud.

Backyard Discovery's new line of metal pergolas are designed to deliver on every consumer expectation. Made entirely with galvanized steel and stainless-steel hardware, our line of metal pergolas is fully rust resistant and zero maintenance. Strong internal steel joints provide a sleek exterior appearance and unprecedented strength in our structural beams and rafters. 12” on-center spacing for both rafters and purlins offers market-leading shade in a true traditional design concept. Manufactured in 3 colors and 3 sizes, we have ensured everyone will find a way to enjoy our new line of galvanized pergolas. Product Manager; Backyard Discovery

I was really surprised at the quality of this pergola. I'm generally suspicious of things of this nature when they advertise "high quality steel" and for good reason because it's normally flimsy tin! Noy this pergola! When I opened the boxes I blowen away at the thickness of steel. Assembly was a breeze for the most part. Only reason I give it 4 stars is because of the Assembly directions are about as clear as mud on the installation of certain bolts and we had figure it out on our own.

Purchased and built this pergola two weekends ago with the help of my brother in law and father in law. Took about 8 hours overall. Constructed and installed a privacy screen last weekend. Pergola kit is exceptionally well made. All the points of attachment lined up and all the screws worked. Longest part of the installation was drilling concrete to anchor the pergola. Don't bother with the included anchors, but buy some Tapcon Redheads instead (stronger and longer). Planning to replace the canopy with something waterproof, but it works for shade in the meantime.

Just finished erecting a Hawthorne, 14 x 10 pergola. I have nothing but good comments about this backyard treasure. The instructions provided were excellent, and the BLT app was exceptionally put together and very thorough. The quality of this product is exceptional. I would love to assist someone else in putting up another one as I enjoyed myself immensely.

The pergola is beautiful and very sturdy. My bf and I set it up over the course of two days, and in total it took around 6 hours. My only complaint is the sunshade, the clips are not attached to the sunshade very well and it doesn't really fit my 10 x12 pergola. For such a nice structure I would expect a better quality sunshade.

I finally finished putting this together. It came out better than expected. The material is top quality and the directions were easy to follow. I also used the "Bilt" app which made it so much easier. I do recommend this product. In addition, customer service is top notch. One post was damaged by the delivery service. However, one call and they sent a replacement in a few days. Great product.

Visiting Sam's Club, I saw a wooden pergola and asked the associate if they came in different materials, colors, and sizes. I was told to look at the pergola section on the website as there was a wide variety. Upon reviewing I was pleasantly surprised and immediately made the purchase. The arrival of the pergola was timely. While I didn't go with the Sam's installation team as the date was too far away, I got another team to install and the outcome exceeded my expectations when the pergola was finished. This is now my new zen space. I absolutely love the pergola and would highly recommend it.

I loved this pergola from the minute I saw it. So much so that we hired contractors to build a deck under it. Our yard gets a LOT of wind so I'd been searching for awhile until I came across the Hawthorne. So we ordered it in December and the four boxes sat in garage for five months waiting for their time to shine. Although the co tractors erected it, I can testify to the clear packaging and labeling. Everything was in those boxes. It is so solid and sturdy. We've had a rainy, stormy few weeks and not even a wiggle. We absolutely love it.