This pergola is just what our backyard needed! It's beautiful and we get many compliments. It came in well organized boxes and was pretty easy to put together. Customer service was excelent, responded right away to questions. We now have a nice place on our patio to entertain family and friends!

This is a very well engineered, thought out item. There is no waste in assembling this pergola. The packaging is such that items are snug as a bug on a rug. Assembly instructions are clear and concise, and available with the items as well as via a 3D app. You may download a pdf version, too. Four 100+ lb boxes is thoughtful, as it is manageable for most tandem sets of DIYers to handle. Parts are individually placed in bags. Two tightening tools is all that is needed. A rubber mallet was the only additional piece of equipment other than a ladder that was needed. It was a low-stress one day, 10-hr project.

We purchased this pergola to place on our deck for some filtered shade. Everything about this product went smoothly, including delivery and assembly. Definitely recommend having at least 4 people available during assembly - although much of the assembly can be done ahead of time with 1 or 2 people.

We bought this pergola last spring when we poured our 26x25 concrete patio for our pool area. It was rather easy to install; looks great; very sturdy. We have added lights, wind chime, rug, fire pit, and 4 chairs underneath of it. We have had so many compliments! Well worth the purchase.

Bought this after much research and debate. Price seemed too good to be true. Item showed up as scheduled and delivery was seamless. Comes in 4 boxes on a pallet which are a little heavy but I was able to slide one off of the other with some effort. Directions are simple and easy to follow. I assembled the unit by myself (with a little help from my wife on some of the awkward parts). Directions said 2 men - 10 hours, I did it in about 24 hours total, over about 4 days due to some family obligations. I differed from the directions in that I assembled all of the components at one time and staged them, rather than assembling them at each stage. This way when I was in full assembly mode, I could just grab the components and put them on. I'm 66 years old, in fair shape and was able to put it together with no issues. Note: They provide all of the tools that you will need.... however, do yourself a favor and get a GOOD T-30 bit for your screwdriver, and a GOOD T-30 allen wrench. The ones that they send won't hold up as there are about 300 screws. Follow the direction and you'll be fine. Make sure that it is anchored securely. Mine is mounted to our composite deck, I drilled through the feet and put a 3/4" plywood plate under the decking, bolted it through the deck and the plate using 5/16" bolts and it's rock solid. Another note: the flat washers are only painted on one side to match the color of the pergola..... get someone to assemble each one correctly (painted side up) ... it's the most tedious part LOL

I bought mine on April 11th and it was delivered only days later! I did hire someone to construct it for me which only took them 4 hrs. He even suggested it to another client who ended up ordering the cedar pergola! The entire process through Backyard Discovery was seamless! Wouldn't hesitate to recommend any of their products!

Looks absolutely amazing on our patio! Assembly with BILT app was remarkably simple, but of course time consuming (put together by 3 people over the course of 2 days). No missing parts, everything fit together perfectly, no misaligned holes or stripped screws. Arrives in 4 long boxes (approximately 150-200 pounds each), very manageable for 2 people. So far, we are very satisfied with this purchase and very hopeful it will stand the test of time. Satin black finish looks great and seems durable, and this provides more shade than expected. Love the included power strip as well, nice touch. Overall, this pergola exceeded our expectations and we couldn't be more pleased.

5 stars for the pergola, 1 star for the shade. The pergola is very well made, assembly instructions were easy to follow, it looks great and will last for many years. Great value for the money, I am not at all disappointed. But given how great the pergola is, the shade is surprisingly lacking. Cheap material, cheap clips that come undone extremely easily, and it doesn't even cover the whole top. That said, I would still buy it again, but definitely looking into alternative shade options.

We purchased this pergola in July. It took us, with the help of four friends (moats with some construction experience, but certainly no professionals), about four hours to assemble it. It was not hard at all with the help of the app. We are loving it so far! We have furniture, but still need to jazz it up a bit with some pillows, plants and outdoor lighting. It has added a calm space in which to hang out in our backyard. Can't wait for the fall weather when we will be able to enjoy it even more.

The pergola is beautiful and very sturdy. My bf and I set it up over the course of two days, and in total it took around 6 hours. My only complaint is the sunshade, the clips are not attached to the sunshade very well and it doesn't really fit my 10 x12 pergola. For such a nice structure I would expect a better quality sunshade.