Customer reviews for Samsung 4.5 cu. ft. Front Load Washer with Vibration Reduction forMember photos
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Excellent Performing Machine!
[This review was collected as part of a promotion.] I bought this machine a few months ago and am very happy with it overall. There are enough options for the settings to choose from to fit all my needs...whites, actives, beddings etc, I also like the Self Clean reminder. I don't have to worry about keeping track of when I last did the cleaning. It uses less water than my previous machine and is pretty quiet. I would highly recomment it.
Major repair less than 2 years old
I bought this machine less than 2 years ago and really loved it. It is quiet and it cleans clothes well. We are a household of only three and it did not have heavy use but a month ago the right side counterweight broke off of the plastic outer drum. I hoped the drum warranty would help pay for parts but the warranty only covers the steel part of the drum. Only 2 years and repairing the machine costs more than buying a new one. I suspect the bolts holding the counterweight were not properly tightened during manufacture, causing the weight to loosen and resulting in it breaking the plastic tub. Hopefully a one-off because I generally prefer Samsung appliances.
Hi Juha, It’s definitely frustrating when a machine you’ve taken care of and genuinely appreciated ends up needing a major repair so soon. We would love to help and to better assist you and collect more details. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149092252 to help our team pull up your information. Leo
Nice and quiet
[This review was collected as part of a promotion.] This washer is nice and quiet and seems to do a great job on the clothes. The tub is really large--much larger than my old stacking front-load set. The only drawback is that, once it starts to fill with water, there is no opening the door until the cycle is completed or the tub is completely drained. Make sure you have that last sock before starting!!!
poor quality
We purchased the washer 2 years ago, washing 2 loads per week. The washer now stays on spin cycle for hours doing 1/4 turns, no error code either. 2 reparimen later and the suspected faulty control board is no longer made. I will never again purchase a samsung product. 2 years and they dont make the pcb any longer!!!!
Hello there, We understand the frustration you feel if the needed part is not available. Allow us to help. To check the availability and compatibility of your washer's control board, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147082837) to help our team pull up your information. Have a great day. ^Camille
Absolutely Gr8 Machine!
[This review was collected as part of a promotion.] Just received and setup my new Samsung washer! Wife and I are so pleased with it's color, features and operational mode selections! We've been a Samsung family since 2006 and this is the replacement for our original purchase back then! SAMSUNG; The One, the only!!!
Happy with purchase
[This review was collected as part of a promotion.] I bought this washing machine a week ago. I run several different programs and runs good. The looks are great. Manual has limited explanation of the different programs. The temperature setting is from cold to hot, without any indication on actual temperature setting (i.e., degrees F or C).
Great machine
[This review was collected as part of a promotion.] I have been a GE fan for years. Decided it was time for a change to Samsung and have to say we love our new washing machine. Its a bit smaller but we didnt need 5.2 capacity. Also new to front load washers. I am super happy with this purchase. The clothes come out clean and smelling great and seems to get them done alot faster than my old washer. Front controls are also great instead of at the back and top of the unit. Samsung has never let me down and this washer is the perfect example. When we need to purchase a new drier it will be samsung. I wish there was an app that controls the washer.
Sounds like a jet engine
This is the worst washer I have ever had. It started making noise when spinning in just 1 year after purchase and now sounds like a jet engine. Search online and you will find that the bearings fail and this is a common problem with Samsungs front loads. Stay away!
GusM, we know how frustrating it may be to have a washer that makes noise when it spins. We are here to help. If your washer makes a noise that sounds like a jet preparing for takeoff, some of the possible causes for this noise come from excessive use of detergent (or non-HE detergent) or overloading the washer. Here is a link to help you. Please choose "Jet Noise," click on the embedded word and watch the video included. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Please see pages 27 to 28 under the "Add the correct detergent type" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146573924) to help our team pull up your information. Have a great day. ^Camille
Don't make them like they used to......
Bought it just under three years ago, it often left clothes not clean and smelling badly....having to rewash. Now, it is leaking all over the floor and will cost more to fix than it is worth to bring someone in to fix. Should have lasted 10 years for the price. Will never buy a Samsung again..
Hello there, We understand how you feel about your washer. All we want is to get you assisted. The link below contains instructions on how to keep your clothes clean after using the washing machine. Please refer to the embedded words for more information. Clothes are not clean after washing in Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01108627/ We also shared a link below with steps for determining the smell coming from your clothes. Please select the bullet corresponding to your experience and check the embedded words. Samsung washing machine or laundry smells bad https://www.samsung.com/us/support/troubleshooting/TSG01108629/ Check out the link below for instructions on what to do with your leaking washer. To access the complete steps and video tutorial at the end, click on the embedded words and select "No" under "Did this resolve your issue?" for more details. Samsung washing machine is leaking https://www.samsung.com/us/support/troubleshoot/TSG10001007/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148445010) to help our team pull up your information when you message us. Thank you. -Kimberly
Poor Product
Bought this just more than a year ago. Immediately after purchasing the product, it started leaking from the detergent tray, fixed under warranty. Now just passed the warranty, heavy water leak from door seal. Cleaned it, checked no dirt or debris etc. astonished to see many people having this problem. My bad I didn’t check the reviews before buying this product. Obviously the product will not be attended as it not under warranty anymore. Today I bought a dishwasher and absolutely even refused to look at Samsung product! Never ever a Samsung product again in my house.
Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!