Hi Jrome, Thank you for your detailed feedback. Please ensure your TV is running the latest Firmware, version 1395.9. Go to Settings> Support> Software Update. If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File. 2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files. 3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them. 4. Connect the USB drive containing the software upgrade into a USB port on your device. 5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted. Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically. If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website. ~Samsung Advisor

Hi BoyDad, We're truly sorry to hear this and understand how frustrating it can be to notice damage or a defect after your TV has been delivered or installed. If the delivery or installation has already been signed for, please know that any issues must be reported within 5 days of delivery - or within 2 days of installation for purchases made on Samsung.com - to remain eligible for return under our policy. The return window begins once delivery and/or installation is complete. If your device is found to be defective, it may still qualify for service under the Standard Limited Warranty.You can read more about our return policy here: https://order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406 Our Product Support team is here to help with troubleshooting, repair, and warranty options. You can reach them directly at: https://www.samsung.com/us/support/contact/ If you need anything else, we’re always here for you. Please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ link on our website to connect with a LiveChat agent. ~Samsung Advisor

Hi Douglas, We appreciate your feedback regarding response time. For optimal performance, please ensure your F600F TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update. To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care. If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor