Hi Diane,<br /><br />We appreciate your feedback regarding your H5000F TV’s performance. If you&#39;re experiencing slow apps, freezing, or lag in general response time, try the following steps:<br /><br />1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home &gt; left directional key &gt; Settings &gt; Support &gt; Software Update &gt; Update Now<br />2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home &gt; left directional key &gt; Settings &gt; Support &gt; Device Care &gt; Start Device Care<br />3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5&#43; seconds until the TV restarts. This helps refresh the system.<br /><br />If you&#39;re still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website.<br /><br />~Samsung Advisor